We offer Complementary delivery for all orders.

We currently only ship in the United States.

All orders must be signed for.

Once you've placed your order, it usually takes 24 to 48 hours  except for holidays and weekends orders will ship the following business days. to process it for delivery. You will receive a notification when your order has shipped.

Shipping Time: 3-5 days

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

A mandatory 25% restocking fee will apply to all returned and exchanged items. 

To be eligible for an exchange, refund or store credit, your item must be unused, unworn, and unaltered in original packaging, with all original packaging materials, including all tags.

You must first be issued an official Return Authorization number to return an item for any reason. 

No returns will be accepted without an assigned Return Authorization number.

To request a Return Authorization number for an item you purchased within the past 14 days, please submit a return request in your account  with your order number, and reason for return.

 ALL RETURNS MUST BE RECEIVED WITHIN 14 DAYS OF RETURN (ie, the day we emailed you a RA number). 

Customers are responsible for paying return and restocking costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item, and cannot be responsible for refunding items lost in transit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will also notify you of the approval or rejection of your exchange or store credit. If you are approved, a credit will automatically be applied to your account for you to use toward another purchase. 

If you receive an item that has been damaged during the shipping process you have 24hrs from the time the signatures item was received to upload images to the return request portal .

You can exchange or receive a store credit within 14 days of your purchase.

Outside of 14 days, we cannot offer you an exchange or store credit. 

 START A RETURN HERE

There are no standard collar sizes. As a result, we strongly recommend measuring your dog's neck to ensure the right collar size.

Measuring Tips: Measure your pup's neck with a soft tape measure, pulling the tape snug but not tight (if you don't have a tape measure, use a piece of string and then measure the string with a ruler). Allow sufficient room to slip two fingers between the collar and your pup's neck.

FULL SIZE GUIDE HERE